FAQs for Donors

General Questions

When is the CFC-Overseas campaign? 

The campaign begins 15 October and ends 14 December, with some Commands choosing to extend their campaigns to the last day of giving, which is 11 January. The last day to make a gift online or via pledge form is 11 January. The last day for pledge forms to be mailed is 11 January (the envelope MUST be postmarked on this day to be counted in the campaign). 

I am from a unit in the U.S. and am on TDY/temporarily stationed/deployed overseas. Can I give credit to my unit in the U.S.? 

The CFC operates geographically. Uniformed service members and DoD civilian personnel should select the unit to which they are assigned for a majority of the campaign period.  

Using a Paper Pledge Form

Where can I access a pledge form to make a donation? 

You can obtain a pledge form from your local campaign worker, or you can download one at this here (link). Please note that your local campaign worker will have information you need for the form, including your Unit Reporting Number (so your unit receives credit for your donation). If you do not know who your local campaign worker is, please reach out to us with your installation/area name and the unit you belong to via the “Help Desk” on our website. 

What are my giving options if I use the paper pledge form?  

You can give via check, money order, or payroll allotment. Check and money orders are one-time donation options only. Payroll allotments are monthly/bi-weekly/semi-weekly options only. There is not one-time giving option for payroll allotments at this time. You cannot give via credit/debit card when using the paper pledge form.  

How do I submit my completed paper pledge form? 

You can turn your pledge form in to your local campaign worker, who will mail a collection of pledge cards, at no cost to you, back to the Central Campaign Administrator (CCA). The CCA will process your pledge.  Alternatively, you can personally mail your pledge form to the CCA: CFC Processing Center, P.O.Box 7820, Madison, WI 53707-7820.  This will require a postage. Also, you are advised to have your pledge form double-checked by a campaign worker before mailing to ensure there will be no delay in processing your pledge.  

When will payments begin processing? How will it be processed? 

This depends on when you or your local campaign workers sends in the pledge form. The earlier you submit your paper pledge form, the better. All pledge forms must be submitted by 11 January. Payments via pledge forms will begin on the first pay-period after January 15, and payperiods thereafter as pledge forms are received and processed. 

Charity Related Questions

How can I search for charities? 

There are three ways:  

  1. First, use the charity search in the online giving portal (link). You can search for charities by keyword, by category, by state, by campaign zone, or by administrative fundraising rate (AFR, also known as charity overhead). 

  1. Second, use the paper Charity Guides that your local campaign worker should have. Do you know who your local campaign worker is? (link) 

  1. Third, use this pdf guide of the paper Charity Guide (link).  

Why can’t I find the charity I want in the Online Charity Search or in the Guide? 

If you are having trouble locating a charity, it may not be part of the CFC this year. If this cause is close to your heart, you can find other charities that support the same cause by searching via Charity Category in the online portal (link) or in the online Charity Guide pdf (link) or in the physical paper guides held by your local campaign workers. 

What is the “Administrative Fundraising Rate” mentioned on the Online Charity Search? 

The “Administrative Fundraising Rate”, or AFR, is another term for “overhead”. This percentage explains how much of a nonprofit’s annual budget goes toward costs such as supplies, taxes and fees, and employee pay.  

What are the “Volunteer Opportunities” mentioned on the Online Charity Search? 

Not only can you donate funds to your favorite cause, you can also volunteer for a charity! Any charity that has an image of a hand next to its name is requesting volunteer hours. You can pledge hours of support as one more way to make an impact on a cause that’s important to you. Please be sure to check the box “I do not want to remain anonymous” when making your pledge, so the charity can contact you to follow up on volunteer opportunities! 

The Online Charity Search says I can search for charities by campaign zone. What zone am I in? 

If you are stationed abroad, you are a part of the CFC-Overseas, Zone 38. By selecting this zone, you will receive results for all charities in the CFC that are physically located in your same zone. This is different than selecting the “International” option, which will show you all charities that operate overseas, even if they are physically located in the U.S. If you are looking for charities in your hometown, you can search for charities in proximity to a certain zipcode.

What is “Charity Overhead”? 

Overhead is a term to describe administrative costs. This number explains how much of a nonprofit’s annual budget goes toward supplies, taxes and fees, employee pay, and other administrative functions. In the Online Charity Search, this term is also called “Administrative Fundraising Rate”.  

Is a high charity overhead bad? What does it mean?  

No, not necessarily! Different charities have different overhead needs, some of which might be quite costly. For example, a charity that does medical research has high costs for equipment, labs, and scientists, so their overhead will be high compared to other nonprofits. They need lots of administrative dollars to support their mission. Other charities may have a small staff or need minimal supplies, and their overhead might be low. Neither is good or bad, it’s simply what the charity needs to support their mission.  

How are charities in the CFC vetted? 

CFC Charities are organizations with status as tax-exempt charities as determined by the Internal Revenue Service, under 501(c)(3) of Title 26 of the United States Code, that provide health and human services and are determined to be eligible for participation in the CFC. Organizations may apply and be listed in the CFC Charity List as either a local, national or an international independent organization or as a member of a local, national or international federation. Charities that apply to receive funds through the CFC are required to submit to extensive review of their financial and governance practices prior to acceptance. This eligibility review has helped set standards for participation in giving initiatives that transcend the community.